Excellence is an act, not a habit.
Solving Workplace Problems teaches managers a five-step process that
combines a variety of methods to provide an effective approach to
solving simple to complex organizational problems. Each step of the
process is explained in detail. Participants have the opportunity to be
involved in group discussions, apply the process learned using a case
study, and finally apply the solution to their own problem. Managers
leave the workshop with implementation tools, forms, and additional
resources to help them apply the skills learned back on the job.
After completing this course, participants will be able to:
Follow an orderly,
step-by-step problem-solving process
Write a problem
statement that clearly defines the workplace problem.
Assess the context of
Analyze and identify the
root cause(s) of the problem.
Involve team members in
evaluation of root cause(s) and a possible solution.
Create plans to
implement the solution.
Get agreement and
support for implementation.
Managers and leaders
will be able to:
- Identify the problem; write
problem statements, identify the magnitude, and decide to act.
- Identify the cause;
identify symptoms and list possible causes.
- Select the best
solution; generate alternatives and weigh the alternatives against
- Implement the
solution; evaluate resources, assign tasks, and set completion
- Follow-up and
feedback; identify feedback and criteria to measure progress as well
as the follow-up needed.